Reflect Resources

customer analysisUnderstanding your clients is key to being able to not only giving them what they want, but also creating the most effective marketing campaign.  It may seem as if this is easier said than done, but the proliferous use of technology simplifies things significantly.

The most basic tenet of understanding your market is that you need to be attentive to them whenever you’re in contact with them.  However, this is much more than solely phone calls and meetings.  On Twitter, Facebook, even your website, you have the opportunity to connect with your clients in a real and constructive way.

Analyze Customer Behavior

Though it may not be the most glamorous job, keeping and evaluating records of customer behavior will give you a way to assess what is bringing clients to your door.  Keep track of each email you send and phone call you make.  More importantly, when you start a…

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