google · SEo · webmaster

The “Call-to-Search” for Ecommerce Conversion Rate Optimization

How’s your ecommerce conversion rate doing? Has it improved lately? If you are like the bulk of online retailers, the answers are, in order, “poorly” and “no”.

In May of 2012, Invesp reported average online conversion rates of 2.14% in their “Shopping Cart Abandonment Rate Statistics” infographic. Three years later, Monetate analysed almost 8,500,000,000 (yes, eight and a half billion) shopping sessions and found an average conversion rate of 2.25%. It’s up, but if we claim a victory from a tenth of a point uptick in conversion rates over three years, then no one should wonder why conversion rates absolutely suck.

To top it off, that rate increase is not consistent. The same Monetate data shows a decrease in conversion rates between Q1 2014 and Q1 2015.

Monetate quarterly ecommerce sales and add-to-cart graph

 

Conversely, online sales continue to skyrocket as more shoppers turn to mobile and desktop ecommerce sites to make their purchases. According to statista.com, online retail sales in the U.S. grew by 104% between Q2 2010 and Q2 2015. That compares to overall retail sales growth of about 28% in the same period.

 

So the stunning revelation is that ecommerce sales growth outpaces overall retail sales growth by almost 400% despite measly 2.25% conversion rates – and those rates might be getting measlier.

Why are Conversion Rates So Low?

It’s quickly becoming the eternal question of ecommerce. With bricks and mortar conversion rates well into the double digits, online conversion optimizers continue their search for a the customer’s responsive chord.

With years of efforts to improve conversion rates and little to show for it, explanations are difficult to come by. But there are a couple glaring clues:

  1. Digital marketers continue to devote a dizzyingly disproportionate share of their budgets to getting people to visit their sites, versus actually converting those who arrive. The best estimates put it at $1 spent on conversion rate optimization (CRO) for every $20 spent on traffic generation.As we pointed out in a recent Invesp post, a study conducted by Unbounce discovered that the highest ROI from a digital marketing budget occurs when 30% of it is devoted to CRO.That means we should be spending 600% more on CRO than we do now.
  2. Customer experience is your unique selling proposition. Online shoppers look for something different in a site before they buy from it. If yours looks the same, has similar prices and works the same as your competition’s, then a shopper has no reason to choose you over them.Online, transparency is at an all-time high. The price, product and service differences between you and your competition are in the palm of your customer’s hand and they increasingly exploit that fact.

So what are you going to give them that they can’t get elsewhere, something that will make you stand out, and get the customer to click?

Give A Better Experience

The big picture of online customer experience is way too large to cover in this post. In a nutshell, the better you engage your customer, solve their concerns, answer their questions and give them what they seek, the better their experience. The experience of your company, brand and product begins when they first become aware of you and, hopefully, it never ends.

Conversion Optimization is Experience Optimization: That’s really how it boils down. When your customers perceive a better experience on your site, they are more likely to convert.

Because we can’t cover every point of experience optimization, we’re going to look at one particular element of one particular step. One that is severely neglected.

The “Call-to-Search” on Your Homepage

While you have product pages, landing pages, a blog and many other places for your customer to start their online experience of your brand, your homepage is still the “signature” page of the site. It sets the tone and pace for the rest of the site, regardless of where the customer entered.

To compare homepages, we looked around for “best ecommerce sites” and found one at WeMakewebsites.com titled “60 Best Fashion Ecommerce Sites”. While the sites listed are no doubt intended to show off the WeMakeWebsites platform, we were impressed by the variety and creativity of the homepage designs and layouts.

One Big Reason You Should Improve Your Invitation to Search

Whether or not you believe that improving your call-to-search will bear any conversion fruit, you should consider it for the following reason: if conversion optimization is ultimately experience optimization, then the more you know about what your customer seeks, the better you will be able to provide it.

By enhancing your call-to-search, using semantic searches and improving your product indexing, customers will come to rely on your search function more often. Each time a customer uses your search function, it is another piece in the puzzle of what they are looking for and how they think.

When you get more into your customers’ minds, you get a better understanding of how to improve their experience. And your conversion rates.

 

Source Name: http://www.invesp.com

 

webmaster

Web Presence Is Must To Grow Business

Introduction:

  • Web presence for any business is like an open market so that everyone can get information at any time at anywhere.

  • It is generally very useful for small firms like SME’s to connect with whole world customers that they normally wouldn’t get.

  • Today’s market needs a web presence in growing Business.

  • In current days, if you are setting a new business, you should have a web presence to capture more customers to your place.

  • And we have one of the rapidly growing styles of marketing – social media.

We must know today’s marketplace is a web presence within the various types of a website. If you are developing strategic web presence, that means you are investing in a strong and secure tool.

Importance of Web presence:

  • If you want respect and legal authority online, then you must have a web presence.

  • Every customer nowadays searches Google to buy something or to have knowledge about what they have and what should they want. People do this because they want to get all information before they serve you.

  • Provides a cost effective marketing environment for business.

Importance of Website:

  • Your website is there to give an important way to serve information about your company, your services, products and customers.

  • Online marketing has been steadily increasing nowadays. So you have to build user friendly, attractive website to own your business data to grasp friendly content so that it will prove correct value when your website is launched.

  • Web application also has potential that you need to form a global web presence for your “.com “and “.in” website.

  • Despite of the size of your firm or organization, you just need a powerful, secure, and innovative platform to lift your business and communication between end-users.

Recommendations:

  • SEO is one of the popular and effective tools to improvise website’s visual appearance.

  • Once you are done with website there is no need to give advertise from other sources.

  • Marketing can also be done by simply creating pages on social networking site.

  • You have to own your online presence to maintain the reputation and determination towards your business.

  • Continuously update and monitor your mission to improve web presence.

Conclusion:

  • Business on the Internet becomes more popular and competitive. Web Presence Solutions will help your business stand out in that popularity and build the visibility and visitors that is essential to your business success.

  • To be competitive within the market your business must have a web social media presence.

  • Cultivate your web presence to raise your business in the global market.

  • Provides 24 hours a day and 365 days a year open market.

  • Quickly any product can popular soon.

  • Your presence and address is your website.

  • It’s our job that how we will reach to customers via a network.